SHIPPING POLICY

We offer FREE USPS SHIPPING on orders over $150 to the US and Puerto Rico.

  • Processing Time: Once an order is placed, please allow 2-3 business days for shipment. While we aim to ship daily, actual shipment times may vary from 1-5 days, depending on the country and state.

  • Shipping Options:

    • Priority Mail: This option is insured.
    • First Class Mail: Please note that this option does not include insurance through USPS. A tracking number will be issued upon posting. We cannot be held responsible for any missing mail. Claims for missing items must be filed directly through the USPS website.

  • Insurance:

    • For packages with insurance coverage of $50-$100, if the value of your order exceeds this amount, store credit will be issued for the total minus the insurance amount, subject to USPS’s approval or denial of the insurance claim.
    • Refunds: No refunds will be provided, as any errors are the responsibility of USPS, not the store. Shipping labels are non-refundable, as this is a paid service.

  • Missing, Stolen, or Lost Mail:

    • Clients are responsible for tracking their packages. Once the package is at a USPS facility, we are not responsible for USPS delays or mismanagement. No store refund or Gift Card will be issued.
    • If the package is marked as delivered or delayed but has not arrived, clients must call or file a claim online to start the process. Please notify us so we can assist with the label details.
    • Once a claim is filed, send us the claim number at [email protected] for follow-up assistance. A police report is required for stolen packages, as USPS will not process insurance claims without proof.

  • Claim Process:

    • To file a missing or lost package, the time frame for resolution with USPS is typically between 7-60 days. More details can be found here.

Sender’s Address: 3759 Radford Street,
Louisville, KY 40207

  • Stolen Packages: Claims for stolen packages with insurance will initiate a claims process that may take 60-90 days to resolve via USPS.
  • Missing Mail: Resolution for missing mail can take 30-60 days with USPS. If the client provided an incorrect address, we regret to inform you that we cannot take any action, and the merchandise will not be refundable.